Refund / Return Policy
At Hungry Squirrel, LLC, we are passionate and dedicated to providing our customers with the best quality products available. We only guarantee refunds for products purchased through Hungrysquirrel.com, minus the initial shipping cost(s). We may be able to offer a replacement product depending on your individual situation. Each refund/return is individually considered by our customer service specialists.
To be eligible for a return, your item must be unused and in the same condition that you received it. In some cases, an RMA# will be issued for a return. Please contact our customer service specialists prior to sending any product back for a refund, replacement, or exchange:
Phone: (858) 381-0737; address: 600 La Terraza Blvd. Escondido, CA 92025.
To return a product, please send the product along with a copy of your invoice and RMA# (if applicable) to:
Hungry Squirrel LLC Attn: Returns/Customer Service;1238 Simpson Way, Suite B, Escondido, CA 92029.
After your return is received, we will begin to process your refund. Refunds will only be issued to the same credit card used to pay for the order. Please allow 7-10 business days for the full refund amount to post back to your account.
We do our very best to protect our bottles while in transit but sometimes damages can occur. Please email us: email@example.com with a picture of your damaged shipment along with your order number. We will arrange for a replacement of the item to be sent to you immediately.
PRODUCT COMPLAINT RETURNS
All Hungry Squirrel products that are within their expiration date should taste great! If you have an experience with a product that smells uncharacteristic or doesn’t taste good (outside of personal preference) please let us know by emailing: firstname.lastname@example.org.
Please be sure to include when and where you purchased the product, along with the lot number and “best by” date listed on the product. We will alert our Quality Assurance team for all product complaints. We can only guarantee returns or refunds for products that were purchased on Hungrysquirrel.com. Replacements for products purchased through a 3rd party or in a retail store are not guaranteed and are handled on a case by case basis.
AMAZON PURCHASE RETURN/ REPLACEMENT
All our items are shipped to Amazon Warehouses, so we are unable to control the point of shipment for any inventory. If you purchased a product directly from Amazon, and you are within the 30-day return period for Amazon purchases, you can receive a full refund/ replacement directly from Amazon. You can initiate this by contacting their Customer Service through your order history.
Please understand that we do not have control of any inventory obtained and sold by 3rd parties on Amazon. If you make a purchase through Amazon, your return/ refund needs to be handled by Amazon. If you still need assistance after you have reached out and communicated with Amazon Customer Service regarding a return/ refund, please let us know!
Thank you for your support of our products!